Ordering
Everyone that wants to order from Colorado Camel Milk needs to be a Herd Share Member. There is a 1 time $25 membership fee, which you can pay with your first order. Please sign up and order here:
We ship Mondays, Tuesdays, and Wednesdays in order to allow for your product to reach you in the same week. Overnight, 2 day, and 3 day express are more reliable for East coast shipments. For Texas, ground shipment only takes two days. Please include your order number with any order inquiries. A tracking number will be emailed to you as your order prepares to ship. If you prefer to create your own shippign label with the carrier of your choice, please choose that option for your shipping method.
SHIP DATES
Approximate ship dates are always listed in the header on each page of this site. These are approximate. There are a lot of factors that go into milking camels that effect production, as well as supply and demand. We do our best, day and night, to get your milk to you as quickly as possible. Take note of your ship week when you place the order. Your ship week is different than your shipping method. Your ship week is when your order will go out, your method is how fast it gets to you once it is shipped.
How do I place an order?
Orders can be placed online only.
If ordering fresh milk, please choose a 1 or 2 day ship method. Please take note that you may be required to refreeze your milk upon arrival in hot months. Please choose your shipping method wisely. Once the milk leaves us, we can not change anything about the shipment and it is in the hands of the shipping carrier. We do not replace milk. We do not refund for milk lost or spoiled in transit.
How should I store my milk / kefir?
Once you receive your order fresh milk has a best by date of 2 weeks if stored in the refrigerator. However, within those 2 weeks you can freeze the milk at any time. Frozen milk can stay in the freezer for up to 6 months. Once thawed or defrosted it is best to consume within 3 - 5 days. It is not unusual for camel milk to last more than 2 weeks in the fridge although it might taste a little bit sour but that does not mean it has expired. The only way to tell if your milk has expired is by its smell. When ever you receive the milk you want to "Use" or "Freeze" the milk within 2 weeks.
How long does your product stay fresh?
Once you receive your order you can store your fresh milk for up to 2 weeks in the refrigerator or you can freeze it for up to 6 months in the freezer. Once thawed or defrosted it is best to consume your milk within 3 to 5 days. If you receive your milk frozen the best way to thaw or defrost it is by placing it in the refrigerator overnight or you can place it in a bowl of warm water and let it sit for a couple of hours.
Can I refreeze my camel milk?
Yes, refreezing is completely safe and ok. Sometimes when you order the milk frozen you might receive it partially thawed, do not worry that is absolutely fine, just place it back in the freezer or refrigerator to defrost. Although freezing will not change the milk's nutritional values, in fact it will actually preserve it however, it might change the texture of the milk because of the fat globules separating, just shake and drink up.
How is the milk packaged?
We make every effort to use packaging materials that are safe, responsibly sourced and recyclable. Our 16 FL OZ milk bottles are PET and BPA free. Each bottle is hand-packaged by Joseph with extra care and love. we use an ample amount of frozen gel packs.
How much milk can I order?
Our box sizes only accommodate the packages that we have listed on our website. If you want to order more that 1 of each package, you need to place a separate order. Our boxes only accommodate 6, 12, 14, 24 and 32 pints, so please keep that in mind when placing an order with different combinations of product.
What do the camels eat?
All our camels graze on organic pasture. When they are not on pasture, they are fed only organic grass hay, which we farm and produce. We never use herbicides, pesticides or fertilizers. Our Camels never eat grains. We do not use antibiotics or vaccinations.
Testing
We test our milk regularly for pathogens and have never had a test come back positive. We are members of the Raw Milk Association of Colorado.
Milk Pick Up
If you have ordered milk for pick up it will only be available in your ship week and by appointment only. Do not come to the farm without an appointment. All appointments must be made 24 hours in advance. You will receive instructions on how to pick up milk. Do not enter the property gates, even if they are open. Do not approach our residence or those of any of our neighbors.
Payment
We accept and credit/debit card, Venmo, and Zelle. Having trouble entering your credit card info? We can take credit card via phone, as well as send you an invoice. We also can arrange monthly invoicing and subscriptions.
OFFICE HOURS
Monday - Friday 9-3
Saturday - Closed
Sunday - Closed
Please allow 48 business hours for response. We are a busy family farm and will respond to you as soon as we can.
PLEASE NOTE - OUR FARM IS NOT OPEN TO VISITORS, TOURS, OR TO LOOK AT THE CAMELS.
For customers who want to create their own shipping labels:
1) Order will ship from 15493 North 107th street, Longmont, Colorado 80504. We will drop off at at Fed Ex or UPS, or USPS
2) Create your own shipping label, with your own account. www.fedex.com or www.ups.com or for great discounts use www.pirateship.com
Shipping weights and box sizes are listed below. we provide the packaging material and boxes.
3) Email your shipping label to us.
6 pints
12 pounds
12x10x13
12-14 pints
18 pounds
17x14x10
20 pints
34 pounds
18x14x13
32 pints
40 pounds
20x16x14
